Fibre Broadband Wifi Dissappointment
Being a longtime starhub customer, its been a very disspointing one week of experience after receiving our new Linksys Router AC1900 Router and being upgraded to Fibre Broadband 1000GBPS.
Since 9 Dec till today, we have almost spend lots of time speaking to starhub and linksys staff daily for installing technical updates which only improved wired broadband but our wireless reception is very very bad even sitted next to the router, not to mention our room where speed has snailed to 25mbps, it was better offer using my old homehub 200 plan broadband cable modem, now i could do most of my work which require streaming and data download.
In this week alone, already 2 technicians visited our home trying to figure the issue with no decent results. Our laptops are quite decent with 1gbs ethernet, proper 5e cable, however wifi issues are still not rectified. Today 15 Dec Friday, am still facing super slow speed in my room. This is so much of inconveinece as my room is my office.
Today a technician visited our home and collected more data and informed we will get help soon, i have lots of patience but i decided to share my experience because while we signed during the roadshow, the sales guys over promise to push the 1000gbs starhub service saying, we can receive high speed wifi in our home and room, but in reality the wifi services are very slow.
I sincerely hope starhub will do justice to resolve the issues immediate