Fibre broadband very slow
I'm a hub club member. I'm very disappointed with your 1GBPS Fibre broadband speed. Past few weeks intermittent delays in loading up webpage, Facebook and YouTube.. but when I use my Starhub mobile 4G.. suddenly it become very fast.
What is this.. the service level. I buy the broadband to save by using WiFi but everytime it's down I got to switch to my mobile 4G and it cost money and are you going to reimburse me.
Yesterday your 2 customer service agent said they will look into it. 1st guy was good, attentive. 2nd guy was like sarcastic can't be bothered. Can you track them down.. disappointed to be talking like this when the 2nd guy make it seem like it's my fault my computer fault. For your info.. I used the same laptop on SingTel 500 MBPS last 2 years and it seldom hang.
Why can't you just send a technician and solve the problem once and for all or either u terminate my contract at your own good will. Not that I cannot pay.. I can pay.. I can pay you monthly for the broadband services but where is the service standard if I can't even log in to the Internet. Please do something. I need a proper Internet for work.. no need 5G speed.. I be happy with 3G speed. Just make it work.. not hanging or intermittent no connection.
My address is 310208.
You can contact me at