Skip to main content

Valued Commentator

 • 

2 Messages

Fri, Jul 6, 2018 3:00 PM

Fibre broadband not working

My home 1Gbps fibre connection has been down since last night when I was trying to connect to my home wifi. Tried restarting my modem and router but even as of now (morning 630am), it still shows on my phone "no internet connection" when I go to my wifi settings. There's been no outage report that I could find on Starhub's official channels?

Responses

Hanbali_N

Alumni (Retired)

 • 

634 Messages

2 years ago

Hi user12345, are you still facing the issue? When you restart your modem/router, did you switch it off from the main power outlet for about 5 - 10 mins? - Han

Valued Commentator

 • 

2 Messages

2 years ago

Hi thanks for leaving a reply! I didn't do both together; tried switching off and on the power last night, and this morning I restarted the modem & router but I didn't wait 5-10 mins. It didn't work but now at night, it's working again!

🤷‍♀️

Amy_Law

Alumni (Retired)

 • 

3.3K Messages

2 years ago

Glad to hear your issue has resolved itself. Let me know if you have any further queries. 

 

- Amy

Get Started

Get Started