U

2 Messages

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2 Points

Tue, Aug 24, 2021 11:09 AM

Fibre broadband down

Hello,

My fiber broadband internet connection was down  and found that there is no light at "nucleus" optical network terminal. The Linksys router has some light, so it shouldn't be problem. The source of the problem is the Huawei fiber modem (12V 1A output) power adapter. 

 Is there any ways to get a replacement at starhub center/stall?

 Thanks in advance.

Aung

Carla_P

Moderator

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5.5K Messages

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3.2K Points

2 m ago

Hi @user_92fe47, I'm sorry to hear that you're encountering an issue with your broadband service. Have you tried to reboot both your ONT and router to see if the issue persists? 

2 Messages

 • 

2 Points

@Carla_P Thanks for reply, yes, I did reboot both, but same problem. By the way, there's no light on ONT, I suspect the power adapter is faulty,

I appreciate if you help to solve this problem.

Best regards,

Aung

Carla_P

Moderator

 • 

5.5K Messages

 • 

3.2K Points

Hi @user_92fe47, in this case, kindly contact our Customer Support via Facebook Messenger by clicking the link below as this will require further technical assistance from the relevant team. Thank you. 

~ Carla

 

 

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