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bysarah

Valued Commentator

 • 

2 Messages

Tue, Jul 3, 2018 9:00 AM

fibre 1gbps plan only showing 90mpbs (9% throttle?) on speed tests

Hi,

Im currently subscribed to starhub's 1gbps fibre plan.

Using an AC3200 router with b/ g/ n/ ac wifi network.

Laptop is connected to router via 5Ghz wifi in ac network

I SHOULD be reaching around 400~600mpbs considering the fibre plan and the wifi router+laptop wifi chip capabilities.

However I am only reaching 90mbps on ookla speed test for both upload and download speeds.

It seems a lot of people are going through the same issue on this community so I suppose starhub should have an easy fix for this?

 

 

Thanks

Responses

Priya_R

Alumni (Retired)

 • 

1.3K Messages

2 years ago

Hi bysarah

 

Does restarting your modem/ONT and router help resolve the issue at all? 

anony7

Esteemed Commentator

 • 

5 Messages

2 years ago

Same same but different.

 

Paying for 1000Mbps but the download speed is really shambolic...

 

case: 1-247181478104

Priya_R

Alumni (Retired)

 • 

1.3K Messages

2 years ago

Hi Ch7

 

Sorry that you feel this way. Can I check if restarting your modem/ONT and router help resolve the issue at all? 

Sky Wen

Honored Contributor

 • 

47 Messages

2 years ago

I'm glad I'm not the only one. It happens last Saturday and still having this problem.

 

The Customer Care and Technician can't do much.

 

Please note that the above is using the following Starhub SpeedTest :

 

http://broadbandspeedtest.starhub.com/speedtestv3.1/

 

If you use the following :

 

http://broadbandspeedtest.starhub.com/

 

YOU HAVE TOTALLY OPPOSITE RESULT !!

 

First, there is a problem with the speed of the Fibre BroadBand. Then there is a problem with the speed test. The technician came but also couldn't explain why and it is still not solved !!

 

My Case No 1-248824074369

 

Yesterday afternoon, someone called and said will get back to me but till now..., NO SOUND NO PICTURE... This is frustrating ....

Sky Wen

Honored Contributor

 • 

47 Messages

2 years ago

SH BB 04 Jul 2018 Old Interface.jpgSH BB Old Interface Slide 2.jpgSH BB Old Interface Slide 3.jpg

anony7

Esteemed Commentator

 • 

5 Messages

2 years ago

If it did, i won't be posting here.
eric3743

Grand Guru

 • 

4.4K Messages

2 years ago

Hi  All,

 

Let me explain on this speedtest result why it is so low.

Currently there is some issues on this which is due to Flash version 30.

 

For better understand please refer to

> If you have slow download throughput to StarHub Speedtest

The solution indicated in the link above which may not easy to install and setup, as i am unable to.

 

 

However there is an alternative method which i am using.

Ookla Speedtest App for your Desktop  - which is HTML5 based for the desktop app.

Please note that it is like similar to mobile Ookla speedtest App.

(Note that it may include the setup additional software related to Microsoft.)

 

So far in my speedtest result are Download 684mbps and Upload 960mbps.

 

Ookla Speedtest AppOokla Speedtest App

Regards.

 

 

@Priya_R  - Please take note.

 

Thanks.

 

Sky Wen

Honored Contributor

 • 

47 Messages

2 years ago

Doesn't help. Your technician was at my place....
anony7

Esteemed Commentator

 • 

5 Messages

2 years ago

 

 

starhub.wifi1.png

anony7

Esteemed Commentator

 • 

5 Messages

2 years ago

@eric3743

 

Using nucleus connect modem / huawei bypassing Linksys ea 750 router.

 

So router is the root cause?

 

starhub.wifi1.png

Priya_R

Alumni (Retired)

 • 

1.3K Messages

2 years ago

Hi Sky Wen

 

Can I check if restarting the modem/ONT and router help resolve the issue at all? 

eric3743

Grand Guru

 • 

4.4K Messages

2 years ago

 

@anony7 wrote:

@eric3743,

 

https://community.starhub.com/t5/Fibre-BroadBand/If-you-have-slow-download-throughput-to-StarHub-Speedtest-Try/m-p/157147#M15701. This was highlighted 3 weeks ago and last sunday StarHub technical support still advised me to use http://broadbandspeedtest.starhub.com/speedtestv3.1/.... interesting...

 

Using Ookla Desktop App on Wifi

 

 


 

Hi  @anony7

 

Please Change Server to Starhub Mobile Pte Ltd.

Not to use Viewqwest as it show bad result in my case.

 

I am using on Laptop wired connection to DLink DIR-868L router.

 

 

Regards.

anony7

Esteemed Commentator

 • 

5 Messages

2 years ago

@eric3743,

 

https://community.starhub.com/t5/Fibre-BroadBand/If-you-have-slow-download-throughput-to-StarHub-Speedtest-Try/m-p/157147#M15701. This was highlighted 3 weeks ago and last sunday StarHub technical support still advised me to use http://broadbandspeedtest.starhub.com/speedtestv3.1/.... interesting...

 

Using Ookla Desktop App on Wifi

 

starhub.wifi1.png

Sky Wen

Honored Contributor

 • 

47 Messages

2 years ago

Can't be... the speed tests were done on Huawei Nucleus....
Sky Wen

Honored Contributor

 • 

47 Messages

2 years ago

Doesn't help at all. All speedtest were done on Huawei Nucleus

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