Fake Promotion: 1Gbps FIBRE home broadband @ $49.90/month
I want to share my bad experience of Starhub broadband 1Gbps promotion so you can make wise decison when you plan to sign or recontract to this package.
Starhub installed D-Link DIR-868L as free router for the 1Gbps firbre broadband @$49.9/month for me on Aug 6. However, I test wifi speed several times and the wifi can only reach 280Mbps maximum. I called Starhub hotline and they asked me to call D-Link because the cable speed can reach 800M. Then I called Dlink hotline and this is the message from Dlink technical support:
- Informed him about the wireless network 2.4Ghz and 5Ghz can't get connection speed more than 300 Mbps
- He can get the full connection speed only when using network cable from computer to router
Thank you for contacting the D-Link Tech Support Team!
I called Starhub hotline 1633 three times and they still claim this router can support 1Gbps via WIFI and asked me to check with D-Link again. I called DLink again and get the same message from an India hotline lady saying the same: this router can only get around 300Mbps speed. I call Starhub hotline again and Starhub said if I insist to have better speed, I need buy a new router by myself since this router is free and Starhub can not change to another model to me. I asked the hotline how to escalate this case to get it solved and hotline said there is no escalation channel. I asked the hotline how to complain this fake promotion since I will never get 1Gbps speed unless using cable and hotline said there is no complaint channel. I requested to talk to the Starhub person in charge or management and hotline said I can wait for the call back but no guarantee that PIC or management will call me back.
This is totally unacceptable as a promotion. Starhub as the promotion owner need ensure your promotion message is ture and not cheating to consumers. If this 1Gbps is only for cable, you should say it clearly. If you offer a router as the promotion package, then you should test and verify the product capability. The most unacceptable thing is when your hotline got my feedback that DLink said this router can't support to 1Gbps, your hotline doen't care and just ask me to buy a new one by myself!!!!!! Then what is the point for your promotion?
Everyone, if you are using broadband mainly via WIFI like me, pls re-consider if you want to buy this 1Gbps because most likely you can only get 300Mbps maximum through WIFI. I saw the website change the router model to DIR-890L now, but I am not sure if Starhub tested it or not. Can this DIR-890L reach to 1Gbps? Really need to be carefull. No point to spend more for 1 Gbps while you can only use 300Mbps.
Really a disappoitment for this promotion.