wen79's profile

Trusted Commentator

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8 Messages

Sun, Dec 25, 2016 7:00 PM

Facing extremely slow connection to Chinese websites

Like taobao

have been experiencing this for almost a year and last call to the technical helpdesk they mentioned some upgrading to my area and thats causing the issue

it seems like it is getting worse

Responses

Trusted Commentator

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8 Messages

5 y ago

whats wrong starhub ? still no response

Trusted Commentator

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8 Messages

5 y ago

and i know why other telcos have no problems .... Wireless SG is god speed fast

Trusted Commentator

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8 Messages

5 y ago

so i am not the only one out there....it affects me because i am doing business on taobao. the experience is like using 56k modem, keeps connection time out.

 

i have to resort to VPN to route my packets to Hong Kong to get a better connection. In other words, I suspect Starhub is throttling the direct data to China big time 

New Commentator

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1 Message

5 y ago

same here, I'm using 300mbps fibre connetion, cannot open taobao page, i mean i only can open taobao main page, when I search products then show me this: 

 

This site can’t be reached

store.taobao.com took too long to respond.

 

it's definitely not taobao's problem, because my friends can use taobao without any problem.

Trusted Commentator

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8 Messages

5 y ago

Its not only just Taobao, its applicable to ALOT of sites in China. BTW i stay in Bedok. Where's your location? Just want to be sure its not the people in this area that gets throttled so bad

Santosh Rai

Alumni (Retired)

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1.2K Messages

5 y ago

Hi wen79 & Qiyue, 

 

Please PM us your subscriber and contact details and we will get our support team to assist further. 

 

Thanks 

Amy_Law

Alumni (Retired)

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3.3K Messages

4 y ago

Hi Jenson

 

Have you restarted your modem/ONT and router separately to refresh network connection?

 

If this doesn’t help, please send me your full name, NRIC/FIN number, account details, contact number and email via Private Message and I'll be in touch. 

Jenson

Valued Contributor

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11 Messages

4 y ago

Hi Starhub Support,

 

My fibre broadband at home also have the same issue here, visiting china sites and Taobao is extremely slow. 

 

Can you please assist?

 

Thanks.

 

Regards,

Jenson

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