Skip to main content

Mon, Sep 14, 2020 5:26 AM

Early termination(broadband service) due to retrenchment

Good evening. I have a question for early termination of broadband service.

I have dismissed from company because of covid-19 pandemic layoff.

I made 2 year of contract, and used service for 6 months. i have checked that in case of early termination 

I need to pay penalty about 600 sgd.

As this is inevitable situation, is there any way the starhud waive this fee?

I can submit the company release letter .

i am look forward to your reply....





2K Messages


316 Points

a month ago

Hi @hyunb, I'm sorry to hear about your current situation. Unfortunately, I don't have the authority to address your concern. With that being said, please reach out to my colleagues via Facebook Messenger by clicking the link below for further assistance. 

~ Carla



Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started