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Valued Commentator

 • 

2 Messages

Mon, Jan 14, 2019 9:00 PM

Early Termination fee waiver

Could you advise on how we can get an early termination fee waiver due to relocation into another country. 

I had just signed a broadband package without this a few months back without knowing we will be moving. 

 

Thanks,

Huiying 

Responses

Lyn L

Community Manager

 • 

643 Messages

2 years ago

Hi Huiying, we will not be able to provide waiver for the early termination charge (ETC). You may wish to transfer the ownership to another person e.g. the new house occupant, to avoid incurring the ETC. Thank you.

Valued Commentator

 • 

2 Messages

2 years ago

Hi Lyn,

 

I have been a good standing customer of Starhub for years, and this move is sudden. 

I am able to provide the company letter stating the job transfer to another country for Starhub consideration. 

 

Look forward to your advise agin. 

 

Regards,

Huiying 

Jere_Lim

Community Manager

 • 

1.1K Messages

2 years ago

Hi Huiyng, we wish to explain that we are not able to waive off the early termination charge (ETC). Thank you - Jeremy 


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