Tue, Dec 25, 2012 8:00 PM
a year ago
8 years ago
Did Kaiboon managed to give you a favourable reply to resolve the issue today?
my company laptop can go >50 mbps when connected in company premises, but cannot repeat the same when at home.
I'm seeing new 802.11ac routers on the market which can hit up to 1.2mbps wirelessly and might consider replacing the dlink in the future. It would be good if we're allowed to replace the dlink connecting direct to ONT.
Hi KaiBoon, I await your reply on the disparity in performance between the Dlink router versus the TP-Link router (via bridging), as all other test conditions are the same.
Hi, anybody managed to compare wifi speedtest results of Dlink router vs another router (on bridge mode), while maintaining the same test conditions?
I'm hardly able to contain my sarcasm after reading your post. You are saying a lot but yet committing nothing at all! This is simply not acceptable and should be escalated to a member of your Senior Management.
1) "most of our fibre broadband customers subscribe to our Digital Voice Home service": Are you able to qualify this statement? Myself, for example, do not subscribe to DV. How do you define "most"
2) "Stay tuned for more updates.": an escape clause so that StarHub can drag its feet on this issue? Please commit a timeline in your response.
3) How are subscribers being compensated for the less than ideal WiFi speed?
4) For those using bridging (like myself), it is a waste of electricity! Please provide clear instructions for direct ONT. Also, allow for compensation (rebate or vouchers) for those who opt for direct ONT. Personally, I have no use for legacy routers and would gladly return them to Starhub.
Looking forward to your reply.
Hi members of StarHub Community
Thank you for highlighting your concerns to us.
We would like to share that most of our fibre broadband customers subscribe to our Digital Voice Home service. For their convenience, we currently offer D-Link DVG-N5402SP, an all-in-one home gateway for data, voice and wireless home networking.
Due to hardware complexities and longer renewal cycle of all-in-one routers, we are aware that some dedicated router models may come with better specifications. Please rest assured that we hear your feedback and are actively exploring ways to offer our broadband customers an improved surfing experience. Stay tuned for more updates.
I have friends who has signed up with fiber in "S" company, many are facing with the wireless issue, but according to them , company "S" are truly resolving the wireless issues, they are working very closely with the vendor and constantly testing out different modem, at zero costs, truly finding solution for the cust, I am sure SH can also do the same, take on the vendor and ask for another modem model to be tried or at least they should come up with an firmware upgrade to resolve this wireless issue.
How can we improve?