Skip to main content
homehub

Trusted Advisor

 • 

59 Messages

Tue, Dec 25, 2012 8:00 PM

DVG-N5402SP

DVG-N5402SP

Responses

homehub

Trusted Advisor

 • 

59 Messages

8 years ago

HI Tick,

 

I'm just same as you, not sure how to do that...

 

Read somewhere, some users bridge their own router to DVG-N5402SP. So total 3 devices.

 

Not too sure if we can use own router, connect directly to ONT. No reply for my question previously...

 

Can i use ONT---> Asus RT-N56U?

Tick

Honored Contributor

 • 

39 Messages

8 years ago

Hi KaiBoon.

Will you be able to advise how to setup the bridge mode? Thanks!

KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hi homehub

 

As mentioned previously, we would recommend bridging your router to the Home Gateway.

========================================
Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey Tick

 

Here are the steps.

 

1. Plug the router into port (1-4) of D-Link Home Gateway using a LAN connection.
2. Do a direct connection to D-Link Home Gateway with your PC/Laptop and enter (http://192.168.0.1) in your Internet Explorer.
3. Username : admin, Password : password (default).
4. Please Click on "SETUP" - > "Wireless Setup" - > "Wireless Basic" -> Uncheck on "Enable Wireless LAN Interface" -> "Apply".
5. Please Click on "ADVANCED" - > "Firewall and DMZ" - > "DMZ" -> Check on "Enable DMZ" to enable DMZ feature - > Select the WAN Port and input the IP Address of your router on "DMZ Host IP Address" -> Click on "Apply".
6. The process for Bridge Connection(DMZ) is completed.

========================================
Home is where the ♥ is
Tick

Honored Contributor

 • 

39 Messages

8 years ago

Hi Kai Boon, thanks for the helpful reply and happy new year 2013.

 

One followup question.  Just to check that I could go ahead and configure the bridge mode, using my old router?  It's a Linksys WRT160N V3.  

 

I followed your procedures, and at the end of it, I could not view the wireless network from my original D-link router anymore.  instead, I can see the "Linksys" but it cannot be connected at all.

 

 

 

KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey Tick

 

Happy New Year!

 

Most probably there should not be any issue using Linksys WRT160N.

 

Did you previously set any password for the wireless network on your old router?

========================================
Home is where the ♥ is
RaeAng

Valued Contributor

 • 

11 Messages

8 years ago

KaiBoon

 

can i know why cant we conect this way ?

 

ONT <-> ASUS <-> Wireless to Ipad

KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey RaeAng

 

For customers who are using our Digital Voice service, it has to go through the Home Gateway. Furthermore, for customer who are using the Home Gateway that we have provided, it is easier to render assistance when they face any technical issues as we are able to see the connection status.

========================================
Home is where the ♥ is
Tick

Honored Contributor

 • 

39 Messages

8 years ago

Hi Kaiboon,

Yes, I had password set previously for my old router, but I have reset the router prior to following the procedures.

 

The observation is that after following the procedure, the D-link (existing router) disappears from the available network, instead only the Linksys (old router) appears-but cannot be connected.

 

 

Senior Commentator

 • 

3 Messages

8 years ago

Hi KaiBoon,

 

When you say the Digital Voice service has to go through the Home Gateway, do you mean the DV must be terminated directly on the DVG-N5402SP? How about customers who are still using the motorola IADs? Does the IAD have to be directly connected to the LAN ports on the DVG-N5402SP? Can the IAD be connected on the LAN ports behind another router that is bridged with the DVG-N5402SP?

 

KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey Tick

 

Have you enabled DMZ on your D-Link Home Gateway?

========================================
Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey tiredaddy

 

For Digital Voice Home service which the service has been tagged to the D-Link Home Gateway, the phone has to be connected to the Home Gateway. If you are using a IAD, most probably you are subscribing to our Digital Voice Global service. For this case, the IAD can be connected to the router that is behind the D-Link Home Gateway.

========================================
Home is where the ♥ is
sfans

Esteemed Consultant

 • 

178 Messages

8 years ago

what is your wireless adapter model, is it a N series?
IncTEh

Android™ Expert

 • 

1.4K Messages

8 years ago

I really gave up on this new Community initiative that Starhub has made. First of all, all the CSO replies are either useless, or just 'computer-like' replies. None of the replies that I have seen is constructive. (At least for the MIF section). Up till now, I still have no idea why they provided us with a sub-standard gateway after so many customer complains. VoIP is just an excuse, they can sought D-link to manufacture a router for them, I don't see why they can't do so with other manufacturers with better quality products, like ASUS.
__________________________________________________
I am not a staff from StarHub. My post does not represent StarHub in any way.
IncTEh

Android™ Expert

 • 

1.4K Messages

8 years ago

People, if you have realised these CSOs are trained to answer you in a way whereby they will never give you a proper answer to these questions. They won't admit that the D-link router they have provided can only transmit at 40mbps max. Only solution is to request for direct ONT and live with it, bridging will only mean more wires and power consumption, not to mention data packet loss possibilities. I have been asking the CSO why they have provided us with this lousy router without letting us know, or even providing us with alternative upgrades at our own expenses. They have not answered me for a month already. To us, the customers, this is no difference from a scam.

I am giving serious thoughts of changing all my subscription (MIF, Cable TV, 3 mobile lines) to other service providers. Till then, I can only just live with this.

PS. I totally understand that wireless bandwidth is dependent on the several factors. The bottleneck in this case is the router itself.
__________________________________________________
I am not a staff from StarHub. My post does not represent StarHub in any way.

Get Started

Get Started