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1 Message

Thu, Jul 11, 2019 8:00 AM

dlink-EB70-5GHz wifi keep disconnects me from the internet

In the night around 9pm plus, the my wifi had disconnected me from it EVERY 5-10mins and its not only me who gets it. My whole family is gets disconnected too... Is there any way to solve this problem?

Tried the router on n off method alr. Pls send help. I'm had just been disconnected while posting this out...

Responses

JacksonTZG

Community Manager

 • 

602 Messages

2 years ago

Good morning GreenTomat0,

 

Thank you for reaching out to us. If you're still experiencing issues as of now after rebooting all your devices, and that your internet connection works fine via a wired connection from the ONT to your Laptop / Desktop, do consider calling your router manufacturer for assistance on the router connectivity.

 

Alternatively, you can call our 24 hour technical helpdesk at 1633 when you’re at home to facilitate troubleshooting on the technical issue. We'll provide dedicated technical assistance via the hotline.

 

Do also note that we are no longer processing account related queries on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. 

 

Thank you. Smiley Happy

 

- Jackson

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