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Senior Commentator

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3 Messages

Mon, Jan 28, 2013 6:00 PM

Disappointed with Starhub's response to the Max Infinity Internet Breakdown

My internet has been down since 27/1/12... I have been calling the 1633 -> Technical Assistance line, and they keep telling me that the investigation is still ongoing. Very pissed as I could do my work at home, and worst that I cant use my house phone.

 

The modem is all green, but the router indicated that the internet (globe icon) is red.

 

Already 2 days... Still cant remedy this problem. Very Disappointed

Responses

Senior Commentator

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3 Messages

8 years ago

OMG... NO ONE FROM STARHUB BOTHER TO REPLY MY QUESTION?

Howard Toh

Administrator

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1.3K Messages

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1 Point

8 years ago

Hi Christopher_W

Urgent technical issues should always be reported via our 24-hour technical hotline as this community is not a realtime support channel
For fibre connection issues, we often have to check upstream with parties such as Nucleus Connect and OpenNet
PM me with the subscriber's NRIC and I'll help you check for updates
Thanks for your understanding

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

Howard Toh

Administrator

 • 

1.3K Messages

 • 

1 Point

8 years ago

Hi Christopher_W, I have received your pm and will check and update you through there.

Thanks

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

Respected Commentator

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4 Messages

8 years ago

I am provisioned for direct connection to ONT. Hence its not the router.

Respected Commentator

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4 Messages

8 years ago

Hi Christopher, been seeing some threads on maxinfinity being down for no good reason towards the end of Jan 13. I am one of the victims. Something is wrong at starhub backend?

Senior Commentator

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3 Messages

8 years ago

Its something gonna do with Huawei Router Firmware. Have done a 1to1 exchange to Dlink router, and everything is solved. If you are facing the same problem, probably can call them up and request for an exchange.

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