Difficulty connecting with Wireless2SG
I'm curious about people's experience in connecting with Wireless@SG. While its been around for awhile I only tried so recently as its the only way of connecting to wi-fi while at public locations like National Library. I had no problems whatsoever initially - downloaded the app, when through the process and had myself connected in a few mins. Unfortunately got disconnected a couple of weeks later and its been impossible to reconnect since despite repeated attempts at uninstalling and reinstalling the app.
Reported the problem to both StarHub and IMDA. StarHub has been hopeless - only found out tonight that it outsources its customer service to Malaysia. Honestly have difficulty communicating with some of the agents there with their bad English and accents.
I think the solution may involve going down to a service desk in Singapore to get this issue sorted out. But it doesn't appear that StarHub has a support desk for this while IMDA seems just as clueless.
Any suggestions? I think we can do better in terms of making a national broadband more easily accessible to the public.