Complain and Feedback
1. On 24Sept@13:05 hrs, telesales (ID90) called on my mobile number () on recontracting my existing Dual broadband. I agreed with exception that my bill continues to be on paper like I am enjoying now. She agreed after confirming with me. She continued with the pronounced of cancellation penalty and no mention of any further charges.
2. On 25 Sept 09:38 hrs, I received the contract with subject titled "Starhub Sales confirmation" with an attachment in my email. Upon reviewing the email, I discovered the billing was selected as e-billing.
3. On 25 Sept 13:12 hrs, I received another email titled "My Starhub e-bill Registration".
4. On 25 Sept 17:51 hrs, I called 1630 to clarify the misrepresentation by earlier telesales of ID S90. The telesales that handled the call was by the name Syll. She could not do further than offering my new contract on paper and no further.
Since there was no further action Syll could do, she offered to have the original telesales of ID S90 to call me back. I agree. Till to date, I have not received the call from telesales of ID S90.
Further, I have filed a complain in Starhub feedback and received no follow-up call or email. Thus I have filed a CASE and awaiting their investigation after responded with the submission of contract and abovemention printscreens from my phone.
All telesales conversation are recorded, I would persaude the person handling this complaint to listen to the conversation I had with your telsesales and ascertain the fact.
In conclusion, since Starhub expected a contract to be binding over a telesales, I am expecting the failure to accede to my requst of paper bill at no extra charge be consider legal binding too.
As such I am requesting:
i. Starhub honours my request to have the bill continued to be on paper with no extra charge, like what I am receiving.
ii. Declare the new contract null and void at mutual agreement and notify me of the decision.
Tan Seow Hock