Charged $30 modification fee not stated in contract
Recently I had recontract via online method at starhub.com, I am sure I read through all clause and did not see any that state the modification fee $30. Yesterday I even call up the CSO hotline and the CSO also can't prove to me of the clause, just insisting it is there through the phone resulting in nothing being resolved.
I would like to request and answer to this from any high authority and waiver of the $30 charge, will not hestitate to bring it up to the management personally or IDA if no proper answer is given.
Attached if bill as shown below: