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limchunhui's profile

Valued Commentator

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1 Message

Sat, Oct 20, 2018 12:00 AM

Charged $30 modification fee not stated in contract

Recently I had recontract via online method at starhub.com, I am sure I read through all clause and did not see any that state the modification fee $30. Yesterday I even call up the CSO hotline and the CSO also can't prove to me of the clause, just insisting it is there through the phone resulting in nothing being resolved.

 

I would like to request and answer to this from any high authority and waiver of the $30 charge, will not hestitate to bring it up to the management personally or IDA if no proper answer is given.

 

Attached if bill as shown below:

 

bill.JPG

Responses

Amy_Law

Alumni (Retired)

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3.3K Messages

2 years ago

Hi limchunhui

 

Please reply with your registered name, service address and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < so we can check this for you. 

 

- Amy

1 Message

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1 Point

Hi I got the same issue here. I have contacted your customer service team via email and FB chat, all just insisting this is a valid charge. Why am I charge a hidden fees I have no knowledge about?? 

Carla_P

Moderator

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3.5K Messages

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1.5K Points

Hi @YS12, the modification fee applies should customer downgrade to a lower fibre plan (e.g. 1Gbps Fibre Broadband to Max Infinity 500Mbps). Moreover, this is used to cover the administrative fee for the downgrade of service. 

~ Carla

 

 

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