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1 Message

Tue, Feb 5, 2019 8:00 AM

can't connet to 5gh suddenly

One fine day i was using my laptop, i lost connection to my 5ghz and was automatically 2.4ghz. I was able to see the 5ghz and tried to connect to it but there was no internet connection and automatically connect me back to 2.4ghz. I had all my drivers updated and restarted my modem.

Responses

Amy_Law

Alumni (Retired)

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3.3K Messages

2 years ago

Hi koopasd

 

How's things now after a reboot of your equipment? Do try out some of the troubleshooting steps at www.starhub.com/personal/how-to/how-to-improve-your-home-fibre-broadband-wifi.html to see if this works for you.

 

If you're still experiencing issues, please send us your registered name, service address and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < so we arrange for assistance. 

 

- Amy

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