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1 Message

Tue, Feb 5, 2019 8:00 AM

can't connet to 5gh suddenly

One fine day i was using my laptop, i lost connection to my 5ghz and was automatically 2.4ghz. I was able to see the 5ghz and tried to connect to it but there was no internet connection and automatically connect me back to 2.4ghz. I had all my drivers updated and restarted my modem.



Alumni (Retired)


3.3K Messages

2 years ago

Hi koopasd


How's things now after a reboot of your equipment? Do try out some of the troubleshooting steps at to see if this works for you.


If you're still experiencing issues, please send us your registered name, service address and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < so we arrange for assistance. 


- Amy

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