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1 Message

Thu, Dec 13, 2018 5:00 AM

Cancel vod

How do i cancel video on demand? My elderly mom has accidentally.activated  it and we were billed unnecessarily for it.

Responses

JacksonTZG

Community Manager

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602 Messages

2 years ago

Hi Owl_kid

 

I am sorry to hear about this. You can remove the add-on via My StarHub App (MSA) under your TV subscription add-on, or via My Account Manager (MAM) at https://secure.starhub.com/myaccountmgr/#/. You will be informed of any charges incurred (If any), before you remove the add-on.

To prevent accidental purchases, do be advised to set a purchase PIN. More information can be found at https://www.starhub.com/personal/for-your-home/tv/fibre-tv/parental-control.html?icid=int-31B-StarHubCM-201808-cm-support. 

 

Hope this helps. Smiley Happy

 

- Jackson

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