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1 Message

Thu, Dec 13, 2018 5:00 AM

Cancel vod

How do i cancel video on demand? My elderly mom has accidentally.activated  it and we were billed unnecessarily for it.



Community Manager


602 Messages

2 years ago

Hi Owl_kid


I am sorry to hear about this. You can remove the add-on via My StarHub App (MSA) under your TV subscription add-on, or via My Account Manager (MAM) at You will be informed of any charges incurred (If any), before you remove the add-on.

To prevent accidental purchases, do be advised to set a purchase PIN. More information can be found at 


Hope this helps. Smiley Happy


- Jackson

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