broadband disconnection fee
6 years as starhub broadband user, I switched to other telco after contract finish. The lady at tampines counter told me I have to pay broadband disconnection fee $32.10 (21 December 2017, Modification form # 1-208045871121). Never mentioned when you joint starhub, but written inside T&Cs that people might think as early termination. Curious I asked her what is this fee for, she said it's not for starhub, but charged by OpenNet (Netlink Trust). I contacted Netlink Trust, wanted to know why they charge me when I'm still using their line under different telco. They gave quick response, they will not impose any fibre service disconnection fee to the end user. Not sure where this fee will go.