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ComicBook

Senior Contributor

 • 

13 Messages

Tue, Nov 27, 2018 3:00 AM

2 Starhub Fibre Broadband @ Same Address

My tenant currently signed up to a Starhub Fibre Broadband plan (contract ends Aug 2019).

I am currently signed up to a Starhub Cable Broadband plan.

 

Following the ending of Starhub Cable Service, and the switch to Fibre promotion, and given that the OpenNet box has 2 ports, can we use both ports and each be logging on to our own Fibre Broadband plan?

 

If not, what other options do I have?

Responses

Accepted Solution

JacksonTZG

Community Manager

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602 Messages

2 years ago

Hi ComicBook

 

Yes, it would be possible to subscribe to 2 StarHub Fiber Broadband services in one household, provided that both Fiber Termination Point are in working condition. 

 

Do kindly head down to our stores for more details. The location of the shops are at www.starhub.com/personal/support/locate-us/starhub-shops.html?icid=int-31B-StarHubCM-201808-cm-support.

 

Hope this helps.

 

- Jackson
ComicBook

Senior Contributor

 • 

13 Messages

2 years ago

Hi,

 

So I printed out your reply, went to starhub shop and arranged with starhub in Dec 2018 to have the 2nd Fibre Broadband setup and running on 5th Jan 2019.

 

On 5th Jan, a field engineer visited my home but obviously not prepared to see a Fibre internet already in place, repeatly re-confirm with me that I wanted a 2nd Fibre internet.

 

Even after this inital confusion, he concluded that the 2nd Fiber Termination Point was not turned on, and that the installation/activation was impossible/unsuccessful.

 

Work Order Number: 1-291245804700A

 

There is no following up since or another appointment communicated.

 

My question are:-

1) Why Starhub failed to ensure the correct installation details (2nd Fibre internet activation) being communcated within the company, and to request for the 2nd Fiber Termination Point to be turned on beforehand, thereby wasting everyone's time?

 

2) When is the next appointment date?

Lyn L

Community Manager

 • 

643 Messages

2 years ago

Hi ComicBook, please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for assistance. 

ComicBook

Senior Contributor

 • 

13 Messages

2 years ago

PMed as requested.

Lyn L

Community Manager

 • 

643 Messages

2 years ago

We've replied you via PM.

ComicBook

Senior Contributor

 • 

13 Messages

2 years ago

Hi,

 

So another appointment was set up on 22 Jan 2019, but again, the field engineer who visited my home concluded that the 2nd Fiber Termination Point was not turned on, and that the installation/activation was impossible/unsuccessful.

 

Work Order Number: 1-291245804700A

 

There is no following up since or another appointment communicated. I believe this now merits an escalation.

 

My question are:-

1) Why Starhub consistently failed to ensure the correct installation details (2nd Fibre internet activation) being communcated within the company, and to request for the 2nd Fiber Termination Point to be turned on beforehand, thereby wasting everyone's time?

 

2) When is the next appointment date for a successful home visit and installation?

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