1000Mbps Fibre Broadband - New HomeHub Plus went Down at 9.10am 23 Sep 2020
All was well till 9.10am and we were busy on online conferences in our own rooms and all came out to check if Internet was Down. Yes indeed it was down. All resumed their calls by switching to 4G via individual hotspots. I then called Starhub and was advised to switch off and on the ONT and the fact I report a blinking red light meaning Loss of Signal , a technician was to verify the cause. Thanks here for the quick arrangement. I got a slot of 11am to 1pm and at 1pm we had the gentlemen on the door. He used his own Fibre Optics cable and verified that the problem is with Fibre Optic cable for my Home and he said he has created a Ticket with Net Trust and they would have to look into it . I am still waiting and so far no solution or any update from OpenNet/Net Trust.
1. Seems I am the only Subscribers impacted , others are fine . Can somebody explain ?
2.Any tips on how can this be escalated and resolved ?