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Andy Russell

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8 Messages

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1 Point

Sun, Oct 11, 2020 1:15 AM

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Unsubscribe from numbershare to transfer to new Apple Watch

Hi, I spent hours trying to unsubscribe from numbershare to transfer to a new Apple Watch, I kept getting error msgs in the StarHub app but with no reason. 

By accident I found that I needed to switch to the master hub account to do so! (my wife and I have a hub account but recently the StarHub app allowed us to have separate login points to see just our own data use - a good idea).

So I logged into our Hub account under my wife's name and could cancel and then re-subscribe.

 

Can I please suggest that this is written into the StarHub app as an error message for future users, will save a lot of time.

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