Facebook/Twitter account for contact

Hi @luvnature, totally get where you're coming from. When we first introduced social media as a channel for customer service support, we saw it as an opportunity for us to reach out to our customers digitally, keeping in mind that most of our customers would have a social media account. Customer service support via social media platforms also help to ease our call load on our customer service hotline, hence social media was the way to go for customers to reach us. 

We understand that some customers might stop using social media due to privacy reasons, or even the older generation who might not have social media accounts. Currently, customers who are not on social media can contact us on Community, call the hotline or send us an email. Rest assured that as the digital trend changes, we will adapt and find different ways to connect with our customers. 

Thanks Jolene for your response. It is just that when replies are posted usually it is mentioned "contact us through Facebook?Twitter". This may create a confusion that only those who have these accounts can contact starhub. You may consider including "or call 1633". 

Tks!