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4 Points

Wed, Jul 28, 2021 8:39 AM

Relocating Broadband service

My father and I are loyal customers and also I am also a shareholder of StarHub stocks. 

I and appalled that I have to pay multiple layers of fee just because I am relocating to my parents’ place with an existing contract for my fibre broadband service from a rental place. 

I have to pay

$21.70 for a transfer of ownership to my father 

$53.50 for a change of device because my modem doesn’t have VOIP port, and my parents has a VOIP 

$35 for termination fee for my parents’ broadband service (no contract)

can there be an easier way to just let him take on the service and lesser fees to pay?

all these work out to more than a $100 just because we want to retain a home phone line and continue my broadband service. I’m tempted to switch telcos because of these. Please help. 

This conversation has been merged. Please refer the main conversation:

Too many charges to relocate

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