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FrankieFoo

Honored Advisor

 • 

82 Messages

Wed, Apr 16, 2014 8:00 AM

Most oversea sites cannot enter or lag for fiber.

Problems have been around for weeks. When can Starhub fix the server errors? Please do not tell me it is China servers as Japan, Europe etc etc web sites I also have problem viewing. Play games also dc or time out when using fiber.

Responses

KaiBoon

Hub Master

 • 

9K Messages

6 years ago

Hi Frankie, still facing any issue?
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Home is where the ♥ is
FrankieFoo

Honored Advisor

 • 

82 Messages

6 years ago

Hi KaiBoon, CS come to my house take some photos of network issue and I am still waiting for an answer. From the looks at facebook page and StarHub Community, I can see I am not the only person facing these problems and it is even affecting Singapore sites now. I have been paying full bills, but I cannot even surf net at peace, want to change plan need to pay early termination, at home play games need to use mobile data since wifi keep dc like lan. Can you answer me, what am I paying for every month right now?
AndreasK

Respected Contributor

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17 Messages

6 years ago

I'm having the same issue with many overseas hosted sites through maxinfinity.

Funny thing is that when using phone as hotspot and connecting via Stahub 3G network, the issues are not present.

 

therefore it seems to be an issue with the fibre network/local routing.

 

Tests:

Local speedtest - OK

Int'l speed test - Ok

common sites (Facebook/youtube) - OK

other overseas sites - Not Ok

 

KaiBoon

Hub Master

 • 

9K Messages

6 years ago

Anyone still having issue?
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Home is where the ♥ is

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