U

1 Message

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1 Point

Sun, Jul 18, 2021 9:15 AM

Modem only power light blinking

My wifi went down today. I can still connect to it but cannot get on the Internet. I checked the modem and found only power light blinking dimly while others completely off, and router's light is red. I tried to reboot all the devices including ONT and router but it didn't work. I wonder if the modem is broken but it's been no more than 2 days since a staff set up the broadband for me. Could anyone help me solve the issue?

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Carla_P

Moderator

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5.2K Messages

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3K Points

2 m ago

Hi @user_7ca3d1, I'm sorry to hear that you're encountering an issue with your broadband service. As you've mentioned that you've done the basic troubleshooting steps already yet the issue persists, we suggest that you contact our Customer Support via Facebook Messenger by clicking the link below for further technical assistance. Thanks. 

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