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Valued Commentator

 • 

2 Messages

Wed, Apr 5, 2017 9:00 AM

Huawei Echolife HG8240h

No internet connection to the broadband and all the lights are green.

Responses

Amy_Law

Alumni (Retired)

 • 

3.3K Messages

3 years ago

Hi @ BaneOfSmite,

Thanks for reaching out to us.

To clarify, have you restarted your modem/router and is this issue occurring on your wireless or wired connection?

Send me your account details, contact number and e-mail via PM and we'll be in touch. 

- Amy

Valued Commentator

 • 

2 Messages

3 years ago

Yes I have restarted the modem and even reset it a couple of times

eric3743

Grand Guru

 • 

4.4K Messages

3 years ago

Is your router &or computer connect directly to ONT (Huawei) Port-1.

Other ports are invalid &or not in use, depend.

For using IPTV, the connection is to ONT Port-2

For home Tel, connection to Tel-1

 

 

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