axlecky's profile

Trusted Commentator

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8 Messages

Mon, Mar 3, 2014 1:00 PM

Gaming problem with gta online players in singapore

It has been 2 weeks since this problem arised, Singaporean gta online players have been unable to get online with a message showing" alert, rockstar cloud servers are unavailable, please try again later." We thought that this might be a problem with Starhub or internet providers in singapore. So could Starhub please provide some advice on this issue here.

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KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

From Rockstar Games

 

[Updated 3/7/14] Problems connecting to GTA Online from Singapore

Rockstar_logo
Rockstar Games
Today at 00:31

Question: Players in Singapore and a few surrounding areas have been having problems connecting to GTA Online starting on February 22, 2014. Is Rockstar Games aware of this issue?

Answer: We have received reports from players in Singapore starting on February 22 about problems connecting to GTA Online:

  • The Rockstar Games Services has failed to sync files to play GTA Online
  • The Rockstar Cloud Services are unavailable

These reports are often from players who have SingTel and StarHub (Singapore) or Telbru (Brunei) as an ISP. We are investigating this issue and are working with affected players to determine where the root of the problem is.

http://support.rockstargames.com/hc/communities/public/questions/200795453

Some players have had success by using "retry" repeatedly. Others have reported that once the files sync using a different Internet connection (such as a portable hotspot device), it is possible to play online on the old Internet connection.

If you would like to receive an automatic email whenever there are updates to this page, please log into the Support Site and click Subscribe at the top of this page. 

We also recommend that affected players contact Singtel, Starhub, or Telbru Customer Support directly as well.

3/7/14 Update: We have received some reports from SingTel players in the Singapore area confirming that they are able to access GTA Online again. We are continuing to look into any remaining reports from StarHub customers or anyone still having problems connecting.

New Commentator

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1 Message

7 y ago

i can confirm this. I can log on and play GTA online using M1 mobile hotspot. However, once i switch back to my starhub wifi, it will say "rockstar server is unavailable". Could starhub take a look at this problem? it has been going on for many weeks

axlecky

Trusted Commentator

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8 Messages

7 y ago

New Commentator

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1 Message

7 y ago

Same problem...I can play via Singtel hotspot but my starhub wifi can't! Tried called starhub all they say is get back to you ASAP zzzzz
axlecky

Trusted Commentator

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8 Messages

7 y ago

Kannan was the call automated or a human actually picked up the call?

Trusted Commentator

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7 Messages

7 y ago

I can connect with my starhub hotspot, but when I connect back to wired connection the "servers are not available".

Given that Singtel had the same problem, and last night they fixed it, maybe a technician at Starhub should ring Singtel and find out what they did to make it right.

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

Hi all

Update: I am now working with my network engineers on it.
KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

Update: Our network engineers are investigating the issue with the game server admin.

Respected Commentator

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4 Messages

7 y ago

Hi may i know hw is the uodate regrading our Gta 5 online.
KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

Hi All

 

Update: We are pending the server admin to update our backend engineers on the status.

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

Hi all

We have received updates that the issue has been resolved. Should you still experience any issue, simply approach me.

Senior Commentator

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3 Messages

7 y ago

I am still unable to play despite trying switching my wifi on and off. :-( Some players (starhub users) have reported that gaming issues is being solved but I am still unable to play. "Rockstars cloud service is unavailable", it keeps popping out. Please help :-(((

Senior Commentator

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3 Messages

7 y ago

I can play with my previous 100mpbs but after I recontract my internet to 300mpbs today. I can't go in anymore and having same issue as others!

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

Hi all

Are you all still facing any issue?

Chanced upon this earlier on Rockstar Games Support Forum. - https://support.rockstargames.com/hc/en-us/articles/200426246

3/12/14: The issue with Rockstar Cloud Services has been resolved.

Senior Commentator

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3 Messages

7 y ago

I try today. Still unable to connect online. Still the same error. What is happening? Why are the people facing issue able to connect now while me just recontract my internet and can't connect? 

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