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Miradana

Esteemed Commentator

 • 

6 Messages

Tue, Feb 23, 2016 2:00 AM

Can't access website

Any other website that I visit is fine. But just one particular website isn't allowing me to connect to. It works for others, including my 4g, it just doesn't work on my home wifi.
When I ping it, it tries to send 4 packets but all ends up losing. 100% packet loss.

When I use the online ip changer and try to connect into the website, it works. So I'm confused whether is it the site blocking my IP address or starhub is the one blocking my access to it.

Responses

Gator 30

Valued Advocate

 • 

69 Messages

5 years ago

What kind of website is that? Mind sharing?
Miradana

Esteemed Commentator

 • 

6 Messages

5 years ago

Rtsoft.com
I can access it from my mobile network, just not from my home's wifi. When I ping the website, it says request timed out and packet loss 100%. Phone, computers that's connected to wifi can't connect to the website. But any other websites works
Gator 30

Valued Advocate

 • 

69 Messages

5 years ago

seems okay for me though.. Using StarHub as well.

 

Flush DNS? Any setup on website blocks or anything?

RTSOFT.jpg

 

Miradana

Esteemed Commentator

 • 

6 Messages

5 years ago

How do i do that?

 

It happens on all my devices that's connected to the home network. 

Miradana

Esteemed Commentator

 • 

6 Messages

5 years ago

No web blocking etc, flushed dns and all, all done and still unable to connect through using home's wifi.
Miradana

Esteemed Commentator

 • 

6 Messages

5 years ago

It worked over direct connection.

what am i suppose to do now 

Gator 30

Valued Advocate

 • 

69 Messages

5 years ago

If you have a laptop, just via LAN cable to the ONT (fibre) on port 1
directly. If there is no issue after that, it could be router setting issue.
Gator 30

Valued Advocate

 • 

69 Messages

5 years ago

Tried direct connection? Does it only happen on your phone/tablet?
KaiBoon

Hub Master

 • 

9K Messages

5 years ago

What is your IP Address when able to access and unable to access?

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Home is where the ♥ is
Miradana

Esteemed Commentator

 • 

6 Messages

5 years ago


IPv6 Address Is:
2406:3003:101f::dd

 

 

IPv4 Address Is:
101.127.167.246

 

Can't connect on ipv4. 

KaiBoon

Hub Master

 • 

9K Messages

5 years ago

It's best to let the Customer Service assist you further. Please drop them your details over at http://bit.ly/StarHubQuery and they will attend to you shortly.
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Home is where the ♥ is

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