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kw75

Valued Commentator

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5 Messages

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3 Points

Sun, Oct 18, 2020 3:48 AM

Broadband recontract perks not fulfilled.

HI . I have recontacted my broadband before the 31 Jul 2020 with the following offer.:
Get the best WiFi coverage when you work from home. Only with StarHub Smart WiFi! We have an exclusive offer just for you – recontract your 1Gbps Fibre Broadband by 31st July 2020 and enjoy your first 4 months FREE. Plus, receive FREE StarHub Smart WiFi (set of 2) worth $398!

May you clarify why the Broadband  fees are still being charged and there's no update on the Smart Wifi collection or delivery?

Responses

Carla_P

Moderator

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1.9K Messages

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262 Points

18 hours ago

Hi @kw75, thanks for your continued support and loyalty to StarHub! I'd be glad to assist you, however, I am unable to check your account details here in the Community for privacy and security. May I trouble you to please reach out to my colleagues via Facebook Messenger by clicking the link below for further assistance? Apologies for the inconvenience caused. 

~ Carla

 

 

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kw75

Valued Commentator

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5 Messages

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3 Points

OK got it. thank you

kw75

Valued Commentator

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5 Messages

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3 Points

May I know what's the usual wait time? I havent gotten any response since 6.20pm...

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