U

2 Messages

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2 Points

Thu, Jul 29, 2021 7:31 AM

Broadband Owner Transfer and New Installation and Activation

I am a foreigner and currently live in a shared flat.

Upon moving out, I want to transfer the ownership to my flatmate.

Q1: Can I fill in the transfer application form by hand as long as I submit the scanned copy online?

I am going to subscribe to a new broadband plan at a new place.

Q2: Do I need to be present for both port activation and delivery and set up?

Thank you.

Responses

Carla_P

Moderator

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5.2K Messages

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3K Points

2 m ago

Hi @user_59d201, warmest welcome to GreenR Community! For your first question, that won't be a problem. For your second question, you need to be present on the installation and set-up of your new broadband plan. 

2 Messages

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2 Points

@Carla_P Hi Carla, thank you very much for your reply.

For the second question, it means that I don't need to be present for port activation. Is my understanding correct?

Thanks.

Carla_P

Moderator

 • 

5.2K Messages

 • 

3K Points

For fibre activation appointment which will activate your chosen fibre broadband, you do not need to be present. However, please note that for delivery and installation you need to be present. 

~ Carla

 

 

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