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Howard Toh

Administrator

 • 

1.3K Messages

Thu, Nov 21, 2019 6:00 AM

What would you like to see on the community?

Hi everyone!

 

We've come a long way since 2012 and the community team from StarHub would like to hear from you!

 

Since July 2019, we have been asking customers with account-related queries to contact us via Facebook. This is mainly because of the fact that such queries require us to get in touch with you privately for sensitive account information which is not appropriate to be discussed on a public community like this. 

 

Aside from that, we welcome and will not censor civil and constructive feedback on areas that we can improve Smiley Happy

 

What else would you like to see on the community? Leave us a reply anytime! 

 

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

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