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Mon, May 13, 2013 7:00 PM

Refund from bill error

Hi,

       During earlier last year, starhub send me wrong bill that over-charge me for around 4-6 months. I didn't notice and I already paid them. When I called the customer service, he told me that I will get those back within a few months. During my visit to start hub customer service center, I also asked again and he confirm that the system already shows about that. But, I didn't receive about that refund yet. Anyone knows around when I can get those back? Thanks.

Responses

New Commentator

 • 

1 Message

7 years ago

Already send from link that you mentioned. Thanks.

Howard Toh

Administrator

 • 

1.3K Messages

7 years ago

I think it is best you send your particulars to us at http://bit.ly/StarHubQuery so that we can check for you

Thanks

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

Howard Toh

Administrator

 • 

1.3K Messages

7 years ago

Thanks, let us have some time to look into this and we'll contact you

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

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