It's a link from an email. When I clicked on the link, it automatically tried to open up with Word. There's no option for me to open the link/file in any other ways.
@NickF As I've mentioned, it's a link from an email, and it automatically opens up in Microsoft Word. I can't reconfirm/rename or do anything with the link/file.
You could reconfirm the file extension. If it is a document, it should be a (.doc) or (.docx) and not (.do).
Or if it is an excel file, the file extension should be displayed as (.xls) or (.xlsx)
Edit: Simply rename the file as "index.doc" or "index.xls" (if applicable)
I hope this helps!
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Apparently, the common solution recommended in the link above was to rename the file from (.do) to (.pdf).
Or, you could try opening the downloaded file with Adobe reader or a pdf reader of your choice.
Try and see if it helps?
Some of my posts on this community site are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.
If my post answers your question, please click on the "Accept as Solution" button!
Responses
Supernovaa
Veteran
•
155 Messages
6 years ago
It's a link from an email. When I clicked on the link, it automatically tried to open up with Word. There's no option for me to open the link/file in any other ways.
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Qwerty
Honored Advisor
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107 Messages
6 years ago
0
Qwerty
Honored Advisor
•
107 Messages
6 years ago
0
razerpro
Alumni (Retired)
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572 Messages
6 years ago
0
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Supernovaa
Veteran
•
155 Messages
6 years ago
Unfortunately no.
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Supernovaa
Veteran
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155 Messages
6 years ago
@NickF As I've mentioned, it's a link from an email, and it automatically opens up in Microsoft Word. I can't reconfirm/rename or do anything with the link/file.
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Supernovaa
Veteran
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155 Messages
6 years ago
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Supernovaa
Veteran
•
155 Messages
6 years ago
@razerproDidn't work. I tried "open sesame" too but nope, the file won't open.
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razerpro
Alumni (Retired)
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572 Messages
6 years ago
0
0
NickF
Alumni (Retired)
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233 Messages
6 years ago
Hi @Supernovaa,
Was this meant to be a document or an excel file?
You could reconfirm the file extension. If it is a document, it should be a (.doc) or (.docx) and not (.do).
Or if it is an excel file, the file extension should be displayed as (.xls) or (.xlsx)
Edit: Simply rename the file as "index.doc" or "index.xls" (if applicable)
I hope this helps!
If my post answers your question, please click on the "Accept as Solution" button!
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NickF
Alumni (Retired)
•
233 Messages
6 years ago
@Supernovaa Will drop you a PM.
If my post answers your question, please click on the "Accept as Solution" button!
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Supernovaa
Veteran
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155 Messages
6 years ago
@NickFOk, I'm not too tech savy, how do I rename the file? As per attached image, this is all I see when I right click.
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razerpro
Alumni (Retired)
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572 Messages
6 years ago
Should be "Open the file for me"
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NickF
Alumni (Retired)
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233 Messages
6 years ago
@Supernovaa I hear you.
Does the link allow you to download the file? Or do a 'right-click > save as'?
I did some googling and I found the following:
http://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/how-to-open-files-with-do-extension/097a0b91-4d27-4e5e-adc6-9f5fc05e69a8
Apparently, the common solution recommended in the link above was to rename the file from (.do) to (.pdf).
Or, you could try opening the downloaded file with Adobe reader or a pdf reader of your choice.
Try and see if it helps?
If my post answers your question, please click on the "Accept as Solution" button!
0
0
razerpro
Alumni (Retired)
•
572 Messages
6 years ago
0
0