Skip to main content

Esteemed Commentator

 • 

5 Messages

Sun, Nov 18, 2012 5:00 PM

why can't i redeem my points

Hi. 

I would like to know why whenever i want to redeem my points they will say invalid account number. As far as i know they didn't ask for any verification. Please get back to me asap.

Responses

Accepted Solution

Laselle

Hub Master

 • 

317 Messages

8 years ago

You might want to try and call in to 1633 and have them do a check on your account for HubID.
Maybe there are some errors somewhere, somehow.
:) ## Love does not die because of distance. It dies because of doubt. ## :)
Any views expressed here are explicitly to the best of my knowledge and sometimes in my personal opinion and not necessarily in the views by Starhub.
Vinson

Trusted Commentator

 • 

8 Messages

8 years ago

i encountered for quite awhile,just give up.

previously,can redeem for certain services for a few months as long as you have enough points.

now seem like only can redeem once, tried so many times to redeem again,always encountered problem.

Esteemed Commentator

 • 

5 Messages

8 years ago

i can't even redeem once. i have enough points. but i can't redeem. they keep on putting invalid account number whereas they never ask me to verify any account number. what should i do?

Esteemed Commentator

 • 

5 Messages

8 years ago

will try that. but now all is fully redemeed. its always like this, haish Smiley Sad

Esteemed Commentator

 • 

5 Messages

8 years ago

thank you so much Smiley Happy

Laselle

Hub Master

 • 

317 Messages

8 years ago

No problemo ~
Good luck with the redemptions! Smiley Very Happy
:) ## Love does not die because of distance. It dies because of doubt. ## :)
Any views expressed here are explicitly to the best of my knowledge and sometimes in my personal opinion and not necessarily in the views by Starhub.
Laselle

Hub Master

 • 

317 Messages

8 years ago

No worries. Topup is always done on the 1st and 15th @ 5pm every month. Should be able to redeem finally. Smiley Very Happy

:) ## Love does not die because of distance. It dies because of doubt. ## :)
Any views expressed here are explicitly to the best of my knowledge and sometimes in my personal opinion and not necessarily in the views by Starhub.

Esteemed Commentator

 • 

5 Messages

8 years ago

hopefully Smiley Happy

Get Started

Get Started