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yusran83

Senior Commentator

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3 Messages

Sun, Sep 30, 2018 6:00 PM

Terminating of HomeHub 1000 (Fibre)

Hi, i would like to terminate my HomeHub 1000 (Fibre) once contract ended and to make sure it is not continued after it expires on Tuesday 09/10/18. please assist me. below are my details.

 

Account - [Moderator Notes: removed to safeguard your privacy]


HomeHub 1000 (Fibre);

Free MaxMobile (1GB) DataPack -HomeHub 1000 (Fibre)
StarHub TV - HomeHub 1000 (Fibre)
1000Mbps Fibre Broadband - HomeHub 1000 (Fibre)
DV Home Plan - HomeHub 1000 (Fibre)

Responses

Accepted Solution

Amy_Law

Alumni (Retired)

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3.3K Messages

2 years ago

You may return the TV equipment to our selected StarHub Main Shop (Plaza Singapura, NEX, Tampines Mall, VivoCity) from 10 October 2018 onwards to terminate the HomeHub 1000 (Fibre) services. StarHub Main Shops at http://www.starhub.com/personal/support/locate-us/starhub-shops.html
 
Please bring along the following items:
 
1. The registered customer's original NRIC
2. All of the existing sets of equipment listed below:
 
- 1x HD Interactive Set-top Box
- 1x Smart Card - 1x RCA Cable (Red/White/Yellow)
- 1x Component Cable (Red/Blue/Green)
- 1x Remote Control
- 1x Power Cord
- Complete ONT set including accessories (1x UTP RJ45 data cable, 1x fibre patch cord, 1x power adapter)
 
A disconnection fee of $32.10 w/GST is applicable for fibre service termination. Please be informed that the HomeHub 1000 (Fibre) services will only be terminated upon receipt of the aforementioned equipment. If the equipment is not returned, the services will remain active and subscription is chargeable.
 
- Amy
Hanbali_N

Alumni (Retired)

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634 Messages

2 years ago

Hi yusran83, 

 

Let me arrange for the team to assist you further on this. - Han

yusran83

Senior Commentator

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3 Messages

2 years ago

Hi Hanbali, thanks for your prompt response.
yusran83

Senior Commentator

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3 Messages

2 years ago

Please confirm that I can return all required equipments a day after my contract ended by walk in any of your official outlet and termination should take immediate effect?
moonfleur

Esteemed Commentator

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5 Messages

2 years ago

Why do we need to pay $32.40 for discontinuing a service?

lingua101

Valued Advisor

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34 Messages

2 years ago

Yeah I also wonder why we need to pay $30 termination fee + gst. I do not recall that I was told this upon signing up and recontract.

I was told that I need to pay additional $50+gst for collection appointment.

I am quite fed up with Starhub as I found they are not very transparent when doing business. I will start terminating my 10+ years relation with the n starting with tv+bb+digital line and my mobile in 360 days when the contract expire Smiley Sad

Valued Commentator

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2 Messages

2 years ago

Hi,

Me also want to know why we needed to pay for the termination fee? Why this was not mention when we newly sign up our contract? Why no body answer our question? Anyway this was my last time using starhub. Thank you. 

JacksonTZG

Community Manager

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602 Messages

2 years ago

Hi lingua101 and ksneo,

 

I sincerely apologize for any inconvenience caused. We do advise termination fees upon sign up if you had signed up via our physical stores. 

 

To check on all related fees for our Boardband, kindly refer to https://www.starhub.com/personal/for-your-home/home-broadband/other-charges.html. 

 

For related fees for our TV, do refer to https://www.starhub.com/personal/support/services-and-plans/tv-billing/additional-charges.html.

 

Hope this helps and Happy Holidays! Smiley Happy

 

- Jackson
lingua101

Valued Advisor

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34 Messages

2 years ago

I do not recall of such as I will be obviously jump and ask what is that termination fee for.

 

Anyway, should be the last fee I pay to Starhub.....   I seriously think this is not a morally right to do business.

 

Amy_Law

Alumni (Retired)

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3.3K Messages

2 years ago

Hi ksneo

 

Are you enquiring about the Fibre Disconnection fee? If so, this is not a termination charge. It's a fee payable for the disconnection of Fibre services. 

 

You can check out the list of charges at www.starhub.com/personal/for-your-home/home-broadband/other-charges.html. 

 

- Amy
lingua101

Valued Advisor

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34 Messages

2 years ago

Amy, no matter what we still need to pay for terminate the service which is very odd especially after we have use the service for at least 24 months.  Sure Starhub can build in this fee within the monthly fee if this is absolutely necessary.

 

Are you trying to punish us for terminating the service? 

 

And by listing the fee, you deem Starhub is being transparent?

 

Lucky, Starhub doesn't ask us to pay for Fibre Service Cancellation Charge of $235.40 which I have no idea what it is and how it differs from Fibre Service Disconnection Fee. 

Valued Commentator

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2 Messages

2 years ago

I am asking why we needed to pay for this whatever Fibre Disconnection nor termination charge when we had completed the 24 month contract with Starhub. Previously I was with Singtel when I switch to Starhub 2 years ago after my contract with them I remember they didn't charge us anything.Anyway 2019 will be my last payment to Starhub. Thanks for reply & happy New Year!!   

Amy_Law

Alumni (Retired)

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3.3K Messages

2 years ago

I see. The Fibre Disconnection fee is required to turn off Fibre services when termination is requested. However, we note your concerns on this fee and will share your feedback with the team.

 

- Amy
kjserene

Esteemed Commentator

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6 Messages

2 years ago

This information is definitely not relayed to me when i signed up for the homehub plan.

It is just a blatant cash grab and the only reason starhub charges for something like this is because they are absolutely confident that the customer will not be coming back for obvious reasons.

is this still applicable to new homehub subscription? what happened to the ongoing transparency campaign? does it only applies to mobile plans as there is actual competition in that segment?
JacksonTZG

Community Manager

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602 Messages

2 years ago

Hi kjserene

 

I understand your frustration and would like to explain that our charges are updated from time to time. The charge is an admin fee for closing the port. Currently, you can refer to http://www.starhub.com/personal/for-your-home/home-broadband/other-charges.html for our Fibre Broadband charges.

 

We are sadden by customers that terminated their service with us, but I assure you that we will always welcome them back with open arms. 

 

Once again, I do understand your concerns, and would like to let you know that we are working towards our Fibre services as well. Do stay tuned for our updates. 

 

Hope this explains. Smiley Happy

 

- Jackson

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