-Hayden-'s profile

Respected Commentator

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4 Messages

Thu, Jan 10, 2019 4:00 PM

Rewards Redemption Eligibility

Hi,

 

I wish to check if it's possible for me to redeem the (Happy Prepaid SIM) reward on behalf of my dad at the Starhub shop? Along with the necessary documents required (eVoucher and a photocopy of my dad's NRIC).

 

And also just to verify, it is possible for the SIM card to be registered under my name eventhough the Starhub Account for the rewards redemption is under my dad's name and he will just have to fill up the Authorisation of Transfer on the eVoucher right?

 

 

Thank you.

Responses

Accepted Solution

Jolene_L

Community Relationship Manager

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1.1K Messages

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82 Points

2 y ago

HI @-Hayden- @forumuser_1, Thanks for your query, Hayden. I know it's been awhile since you posted this but I'd just like to share the answer here in public for everyone. 

 

Yes you can redeem prepaid card on behalf of your dad who is the subscriber. Simply complete the letter of authorization portion on the evoucher and also bring along subscriber's original NRIC to any of our main StarHub Shops. 

 

And yes, you can register the prepaid card under your name. It need not be tied to your dad's account. 

 

Did you manage to get this sorted out in the end? 

 

-Jolene 

 

New Commentator

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1 Message

3 y ago

Great question! Thank you on behalf of all the people like me who has the same question in mind too! 

-Hayden-

Respected Commentator

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4 Messages

3 y ago

Hey!

 

My pleasure and hopefully it will be much of a great help and get an answer that we hope for. Cheers!

 

 

Lyn L

Community Manager

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643 Messages

3 y ago

Hi Hayden, please PM us the registered subscriber's name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for assistance. 

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