smallspiderpig's profile

Trusted Commentator

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10 Messages

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2 Points

Fri, May 28, 2021 7:27 AM

Retention Offer

My HomeHub contract has ended this week. Will someone in the sales team offer a retention package for me? I have went down to Starhub shop to check for the last 2 months, the offers given to me were pretty bad. 


I am on Hub Club with multiple phone lines and I would prefer to extend the HomeHub to keep the status. However if there's no attractive package for the HomeHub service, I would be terminate all subscriptions and jump ship. 


Responses

Carla_P

Moderator

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5.2K Messages

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3K Points

4 m ago

Hi @smallspiderpig, thank you for your continued support and loyalty to StarHub. Please know we value you as our customers. Currently, we have this promotion of Free 2nd TV+ Pass with Entertainment+ for StarHub TV+ and HomeHub+. You may also refer here. Just to check, if you didn't receive any SMS/email notification from us to recontract your HomeHub service?

Trusted Commentator

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10 Messages

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2 Points

@Carla_P  Thanks. No I did not receive any notification. I went to the shop to ask if there was any offer exclusive for me to recontract when it was eligible to two months back, I was told to take up an offer along the line of 50% off second TV pass eg OR to wait for a different offer after the expiry, supposedly something better from what is offered on the website.

Now that my contract has ended there is still no offer to retain a long time Hub Club customer. Nothing being offered on the website is attractive at all, especially for HomeHub service.

Carla_P

Moderator

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5.2K Messages

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3K Points

Unfortunately, those are our current promotions. You may contact our Sales Hotline (1630)  for further assistance. Thanks.

~ Carla

 

 

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