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csxcsxcsx

Trusted Commentator

 • 

8 Messages

Fri, Dec 21, 2018 2:00 AM

Process for cancelling homehub or downgrading to fibre only.

hi, my family have been happy subscriber of homehub for a few years now.

 

unfortunately, since it appears that the home hub discounts might not continue from 2019 onwards(link), i might have to cancel my subscription or downgrade to fibre only.

 

may i know what are the steps i will need to take and the costs involved. Also, when downgrading to fibre only do i have to pay cancellation for the homehub and then again pay the activation fees for the fibre?

Responses

JacksonTZG

Community Manager

 • 

602 Messages

2 years ago

Hi csxcsxcsx

 

We have since updated on our Hub Club discount, and the relevant team will be reviewing it before the end date. 

 

Our most recent deals for HomeHub is free 6 months and free Google Home Mini at http://www.starhub.com/personal/store/homehub/browse/products/free-6-months-homehub-plus--6880month.html.

 

If that does not interest you and you wish to downgrade still, do visit our physical store or call in 1633 a week before the contract ends, to arrange for assistance.

 

To reduce waiting time, please use our eAppointment at https://secure.starhub.com/myaccountmgr/#/eappointment-new-customer/start.

 

Thank you.

 

- Jackson
csxcsxcsx

Trusted Commentator

 • 

8 Messages

2 years ago

thank you jackson for the reply.

 

my contract ended quite a while ago and i am just rolling on the old contract month to month.

 

i did notice that the homehub promotion has been extended and i will stick with my old contract with another 2 month to see how it goes.

 

 

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