Joelum's profile

Valued Commentator

 • 

3 Messages

Fri, Dec 14, 2018 7:00 PM

Overcharged

Recently recontract at Sitex and received my first bill with shocking amount. Charges was still under old plan plus additional new plan charges. If you go paperless billing , please recheck your bill monthly coz u never know what Starhub is charging.

Responses

JacksonTZG

Community Manager

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602 Messages

3 y ago

Hi Joelum

 

First bill cycle tends to be higher than normal due to the various charges involved. To clear your confusion, do take a look at this post https://community.starhub.com/t5/General/StarHub-How-To-s-Understanding-Bill-Pro-ration/ta-p/144224.

 

Hope this helps.

 

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