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three

Respected Contributor

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15 Messages

Thu, Dec 6, 2018 12:00 AM

Hub Club Discount

According to this -> http://www.starhub.com/personal/support/rewards/hub-club/discounts.html

 

Question: "Is there an end date for the Hub Club Discounts?"

Answer : "Yes, the monthly discounts on the 3 StarHub services will apply from the next bill cycle upon confirmation of your Hub Club membership until 31 December 2018. All nominated services must be active at all times in order for Hub Club Discounts to apply."

 

The offer is ending 31 December 2018. Does it mean that there will no longer be any discount for mobile phones, TV and fibre plans for hubber?

Responses

Lyn L

Community Manager

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643 Messages

2 years ago

We'll check and get back to you on this. 

Valued Commentator

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2 Messages

2 years ago

HI! I also want to know, please PM me also.

JacksonTZG

Community Manager

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602 Messages

2 years ago

Hi Guosheng and three

 

Thank you for highlighting this. We have sent an enquiry to the relevant department and will respond here once we've confirmed the situation.

 

Seek your kind understanding and patience in the meantime.

 

Thank you.

 

- Jackson
three

Respected Contributor

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15 Messages

2 years ago

Thanks Jackson, please let us know as soon as you have the information.

 

This will help us decide if it is still worth while to sign up 3 services from StarHub.

Lyn L

Community Manager

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643 Messages

2 years ago

We'll get back to you once there is update. In the meantime, we appreciate your patience.

csxcsxcsx

Trusted Commentator

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8 Messages

2 years ago

yes i would like to know if the hub club discount will stay on after 2018 as well.

anyway will i get an immediate answer if i were to call the hotline?
csxcsxcsx

Trusted Commentator

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8 Messages

2 years ago

Question: "Is there an end date for the Hub Club Discounts?"

Answer : "Yes, the monthly discounts on the 3 StarHub services will apply from the next bill cycle upon confirmation of your Hub Club membership until 28 February 2019. All nominated services must be active at all times in order for Hub Club Discounts to apply. Stay tune for more updates."

 

seems like it have been extended!! however considering that it is only 2 months i suppose starhub just extended it for 2 months out of goodwill and the activity has not actually been renewed?

JacksonTZG

Community Manager

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602 Messages

2 years ago

Thanks for the quick update csxcsxcsx

 

You're right, it has indeed been extended for now. We will be reviewing Hub Club again on February. Do stay tuned to our announcements via Facebook / website. Smiley Happy 

 

- Jackson
kjserene

Esteemed Commentator

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6 Messages

2 years ago

Dear starhub,

I understand that there is still more than a week to go before the end of february but if a decision has been made already, please let us, the customers know as soon as possible so that we can make arrangements.

regards
JacksonTZG

Community Manager

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602 Messages

2 years ago

Hi kjserene

 

Thank you for sounding out your concerns. I've heard you and have informed the relevant team on this. I see that you've PM us, and will correspond there on further updates.

 

- Jackson

New Commentator

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1 Message

2 years ago

Hi, there's only 2 more days to go before the end of 28 February, is there any updates on this hub club discount?

 

I have been holding back my decision to recontract waiting for any updates, please update as early as possible thanks.

New Commentator

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1 Message

2 years ago

Just called up starhub and they extended for another 2 months till april 2019. Seems like they are looking to cancel/make changes to it soon. It doesnt make sense for me to sign up new plans nor recontract when they are setting up the stage to cancel. Unsuspecting customers may be caught up not having their discounts halfway into their contacts. This is going to be such a huge PR nightmare then.

JacksonTZG

Community Manager

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602 Messages

2 years ago

Hi jang026

 

As per mentioned by NeedClarity, Hub Club Discounts has been extended to 30 April 2019. 

 

Our team will be reviewing on the matter. Thank you.

 

- Jackson

Valued Commentator

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2 Messages

2 years ago

Hi,

 

Called the customer support and was told end April 2019 is for the nomination of Hub Club services and not the discount. Therefore discount is still applicable so long services are nominated before end Apr’19, please confirm.

Amy_Law

Alumni (Retired)

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3.3K Messages

2 years ago

Hi quaterzzz

 

Hub Club discounts are currently valid til 30 Apr 2019 per our terms and conditions at www.starhub.com/hubclub. We'll announce more details closer to that date.

 

- Amy

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