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Trusted Commentator


7 Messages

Mon, Jul 25, 2016 3:00 AM

HomeHub1000 - not activated after 1 month.....1GPS optic connection for show only

I had the optic connection set up on 25 June. Now, 1 month and 3 calls (everytime with a 24 hour callback) later, I am looking at the Optic Wireless Modem and wondering why I have it up?


What is wrong with the direct sales team in charge of activating accounts? The frontline takes the call from customers, the team takes the brunt of the frustrations of customers, while the other team sit at the back and do nothing?


This is only one issue. My other issue is with corporate mobile account.....wonder why the backend of Starhub does not match up with the Excellent advertising. Even the team that receives the calls are polite and do try to resolve issues.


If anyone up there is reading this, RESOLVE the issue!



Grand Guru


4.4K Messages

4 years ago

Hii @markang8


Please do submit your request, with your subscriber detail to  PM  Ng Wei Hao  or  Santosh Rai


How to send a PM (Private Message) on StarHub Community?


They will escalated your case.



I am not Starhub staff &or related to.

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