HomeHub 1Gbps Unsatisfactory Performance (?)
So my dad just recontracted our old 200Mbps fibre broadband + cable subscription into the new HomeHub 1Gbps + cable deal. Seemed good.
Technician came on Dec 4 to install and set up everything for us. Some hiccups here and there, still prevalent, but nothing that we can't live with for now (SH said they will get back to us. Anyways, problem unrelated to fibre broadband).
I've been getting rather.... unstable connections. Here are some of my test results. All speedtests were done with OOKLA (speedtest.net); all cables are Cat 5e/6.
Direct connection from Desktop to ONT: Down 800-900Mbps; Up 800-900Mbps (good, cool)
Connection from ONT to DIR868L to Desktop: Down 400Mbps; Up 800-900Mbps (huh?)
Wireless 2.4Ghz (tested on OnePlus2): Down 50-60Mbps; Up 50-60Mbps (okay.... at least it's stable)
Wireless 5Ghz (tested on OnePlus2): Down 60-70Mbps; Up 60-70Mbps (oh c'mon...)
[Edit Dec 8] Forgot to mention that I've been intermittently getting disconnections as well. Router globe will turn orange and both my wired and wireless connections will be disconnected (it doesn't actually show disconnected on my desktop taskbar, instead all the pages i'm loading in my browser will timeout and say i'm not connected to the internet).
So I guess I can live with the 500Mbps loss of wired connection speed (I understand from reading that it's supposed to be around 600-700 anyways), though I would prefer to get this fixed as well. It's just annoying.
That WiFi on 5Ghz though... I am testing right beside the router no less.
Before the recontract, I was using the DIR865L and I know I could get 100-150+Mbps on the 5Ghz band (right beside the router of course) testing from the same phone. So I reverted back from DIR868L to DIR865L. No luck.... Still 50-70Mbps for both Down and Up.
Already tried fiddling around with the WiFi channels to try to get to a less clustered one. 5Ghz is currently on channel 165 (there's no one else on this channel, not sure why, everyone seems to be at a max of 161??)
So my conclusion:
1) It's not Starhub's fault since direct desktop to ONT gives me 1Gbps.
2) It's not really the DIR868L router's fault since my DIR865L is also giving me the same speeds now (???)
3) It's not a matter of channel congestion. (Could it be my other settings on the router though?)
I understand Starhub doesn't need to help me because their speeds are correct and are delivering, but I'm hoping that someone can point me in the right direction to get both the wired and wireless speed resolved? Especially since DIR868L is listed to have ceased production and support.
Appreciate any help/ comments the community may have!
A newbie forumer