Handset upgrades - Hub Club Customer
Wanted to do a handset recontract as a hub club customer earlier today, but was told even after the waiver of $200 for the early mobile recontract fee, I need to pay an additional $100.
So technically speaking, Hub club member no longer enjoy the handset upgrade every 12months now like before.
Thus, I suggest Starhub to revised the additional hub club benefits advertise on the web page and give consumer the correct information.
Below extracted from starhub.com
Handset Upgrades^ every 12 months of active mobile subscription
As a special benefit, Hub Club customers get to renew their existing mobile voice contract every 12 months, as opposed to having to wait until the end of the usual 2-year mobile contract.
^Waiver of $200 Early Mobile Recontract Fee