Mon, Nov 26, 2018 6:00 PM
Is it possible to waive the early termination fee due to relocation outside of SG?
10 months ago
2 years ago
I see your PM and will reply to you there.
I have been charged an early termination charge of $50 when I recontracted my broadband plan. This is ridiculous! It is not as if I terminated my plan and signed up with another provider! Why should I be penalised for recontracting with Starhub???!!! Please waive off this unreasonable charge asap!
Hi @Kellicious, Sorry to hear about this. Please contact us through Facebook messenger or Twitter Direct Message to further assist you with your concern as this requires us to refer to your account details. I apologise for the inconvenience as I don't have access to your account.
@Kellicious My colleagues from the relevant team will get in touch with you as soon as possible.
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