Digital Home line number porting

Question

If I want to cancel HomeHub service after my contract is fulfilled

1. Can I cancel all the services except digital home line to facilitate number porting to another service provider?

2. Can I return the ONT and STB and request to keep my existing number active?

3. Should I keep the ONT to keep my digital home line active?

eric3743 · Answer

Hi,

Why don't do the porting of home line first, if you intend to subscribe to other ISP.

This is to save any conversion charges and any other delay cause.

Also to have continuous internet access without much delay.

Basically Starhub only use ONT for sign-up with Fibre Broadband.

Even those who intend to take only IPTV are have to subscribe to Fibre Broadband, as one of the main condition.

Hence without Fibre Broadband would means the ONT no longer available.

But there are other ways to have home line without ONT.

Refer to the link for more info and the charges.

Likely you would be supplied with Voice-enabled Cable Modem (VeCM) via coaxial cable point.

i am not starhub staff.

Farook Syed · Answer

Hi, Thanks for your suggestion.

Priya_R · Answer

Hi Farook, do let us know if you have further clarifications. Have a pleasant day!

Farook Syed · Answer

I had de-bundled my Homehub1000 package to port out the digital home line number last week. May I know the status please?

Jolene_L · Answer

Hi Farook, please pass us your full name, NRIC, contact number and email address for verification, we'll be in touch. Thank you

Farook Syed · Answer

Hi,Please check your PM.I have given the details.