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Wed, Sep 25, 2019 11:00 PM

HubID login - can't view anything except profile

I have logged in with my HubID (both online and mobile app).  But on the browser, I cannot get past the profile/login page.  even if I click on My Account, or View bill, it will divert me back to the profile page.


please help.  thanks


Lyn L

Community Manager


643 Messages

a year ago

Hi plaincrackers, have you tried re-installing My StarHub App and cleared the browser cache to check if issue persist?

As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  ( or Twitter Direct Message ( so that we can log a case for you and respond to you there. Thank you!


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