Skip to main content

New Commentator


1 Message

Fri, Feb 14, 2020 11:00 PM

Hub id problem

Recently I have converted from prepaid to postpaid. But when I try to link my Hub id to the account, it shows "The NRIC / FIN provided does not belong to a valid customer." Can you help me Thank you





2K Messages


316 Points

8 months ago

Hi @Bindusree, please contact our Customer Care Support team on Facebook or Twitter as this will require us to check your account details to further assist you with your concern. Apologies since I don't have access to your account. 



~ Carla



Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started