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Trusted Commentator

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7 Messages

Fri, May 15, 2020 8:00 AM

Billing Address

Attempted to change address but it kept displaying choose new address message.

Responses

Carla_P

Moderator

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2K Messages

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316 Points

5 months ago

Hi @Arcchua, are you having issues changing your billing address through My Account? If yes, you could also try to change your billing address through the My StarHub App. 

 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!
Carla_P

Moderator

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2K Messages

 • 

316 Points

5 months ago

In this case, we suggest that you contact our Customer Care Support Team on Facebook or Twitter to help change your billing address. 

 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Trusted Commentator

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7 Messages

5 months ago

Hi Carla,
Same error as the unit number field is empty due to landed property.

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