Sugarloved's profile

New Commentator

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1 Message

Tue, Oct 15, 2019 7:00 PM

Wrong color selected

Re-contracted my line via the app but the phone color was not the one that I chosen/probably due to lags thus selected wrong color.

 

Called the hotline and was told that I can't amend the order or request a change of color. As a customer, I am recontracting to another 2 years but starhub don't even exercise any flexibility to allow the change since its 2 days away from the delivery. 

 

Can I reject to accept the goods when it's delivered to me? 

StarHub

Customer Service

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397 Messages

2年前

Good morning Sugarloved! Thanks for reaching out to us. As this requires us to refer to your account details, please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.-- Haidee

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