Sugarloved's profile

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Tue, Oct 15, 2019 7:00 PM

Wrong color selected

Re-contracted my line via the app but the phone color was not the one that I chosen/probably due to lags thus selected wrong color.


Called the hotline and was told that I can't amend the order or request a change of color. As a customer, I am recontracting to another 2 years but starhub don't even exercise any flexibility to allow the change since its 2 days away from the delivery. 


Can I reject to accept the goods when it's delivered to me? 


Customer Service


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Good morning Sugarloved! Thanks for reaching out to us. As this requires us to refer to your account details, please direct your query over to Facebook messenger ( or Twitter Direct Message ( so that we can log a case for you and respond to you there.-- Haidee

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